CACTUS
Each pup plays differently and we recommend you to keep a close watch particularly during the first time a new play object is introduced. No toy is completely indestructible, so please supervise the play to ensure safety if you know your pup is not gentle with toys.
Please measure according to our instructions for the most accurate size. We do not accept exchanges for a mistaken size due to wrong measurements.
COLLARS
Woven paracord collar sizes are noted in terms of the interior width for the neck and not the total length of the collar. Slip collars sizes are noted in head size. Please note that as all collars are handmade, a small deviation in length of 1/2 inch or 1.25 cm for collar are considered acceptable. If you are unsure or if the measurement of your pet is between sizes, feel free to email/ dm us and we would be more than happy to assist you.
HARNESS
For the OTTO harness, we also have illustrated measurement instructions under the GUIDES tab on our Instagram page. If your pup is between sizes, please email us to check for best fit.
BEDS + TRAVEL MATS
If your pup is between sizes, we always encourage you to size up.
EXCHANGING FOR A DIFFERENT SIZE
All returned items must be unused, and the Lambwolf Collective mesh bag must be returned together. If the hang tags are detached from the product, exchanges will not be processed.
In other cases except for wrong/ defective products, exchanges will incur shipping cost both ways for the buyer.
Enjoy free worldwide shipping on all orders over $100.
By placing an order you agree to waiting the current 3 weeks processing time before your order is shipped. If your order contain a pre-order item, it will be shipped when that item is ready. We ship Monday-Friday via UPS/ USPS for U.S. orders and Fedex/ Puralator/ SF Express for international orders.
Any taxes or customs duties are not included.
For handwoven and hand-dyed items such as collars and beds, the processing time for the order will be 4 weeks.
All returned items must be unused, and the Lambwolf Collective mesh bag must be returned together. If the hang tags are detached from the product, exchanges or returns will not be processed.
ON SALE ITEMS ARE NON-REFUNDABLE
Please check our Shipping page for more information.